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Privacy Policy

At Aviv Craft, we value your trust.

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase, in compliance with the Information Technology Act, 2000 & Consumer Protection (E-Commerce) Rules, 2020.

By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect.

Personal Information: Name, shipping address, billing address, email address, phone number, and GST number (if provided by business customers).

Order Details: Customization text (names, dates, quotes) required to create your personalized wooden art.

Non-Personal Information: IP address, browser type, operating system, and browsing behavior (via cookies) to help us improve our website performance.

Sensitive Personal Data (Payment Information).

We do not store your credit/debit card numbers, UPI IDs, or Net Banking passwords.

All financial transactions are processed through secure, RBI-compliant third-party payment gateways (e.g., Razorpay, Wix Payments, PhonePe). Your payment data is encrypted and processed directly by these providers according to the highest security standards (PCI-DSS).

Purpose of Collection (How We Use Your Data).

Order Fulfillment: To process, manufacture, and deliver your handcrafted orders.

Communication: To send order confirmations, shipping updates via Email/WhatsApp, and answer your queries.

Legal Compliance: To generate invoices and maintain records for tax (GST) and legal purposes.

Improvement: To analyze website traffic and improve our product offerings.

Sharing of Information (Third-Party Disclosure).

We value your privacy and never sell your data. We only share information with trusted third parties essential to our operations:

Logistics Partners: We share your Name, Address, and Phone Number with courier services (e.g., Delhivery, BlueDart, DTDC) solely to ensure delivery.

Service Providers: We use third-party tools for website hosting (Wix) and analytics (Google Analytics) which may process data on our behalf under strict confidentiality.

Legal Requirements: We may disclose information if required by Indian law, a court order, or a government agency for identity verification or prevention of cyber incidents.

Cookies.

Our website uses cookies (small text files) to enhance your user experience, such as keeping items in your cart and remembering your login details. You can choose to disable cookies through your browser settings, though this may affect site functionality.

Data Security.

We implement reasonable security practices and procedures as mandated by the IT Act, 2000. Our website is secured via SSL (Secure Socket Layer) encryption to protect data transmission. Access to your personal data is restricted to authorized personnel only.

Grievance Redressal.

In accordance with the Information Technology Act, 2000 and rules made thereunder, if you have any grievances regarding your data or privacy, you may contact our Grievance Officer:

  • Name: Griffith

  • Designation: Proprietor / Grievance Officer

  • Email: care.avivcraft@gmail.com

  • Address: Aviv Craft, Hyderabad, Telangana, India.

  • Response Time: We will address your grievance within 30 days.

Jurisdiction.

This Privacy Policy is governed by the laws of India. Any disputes arising out of this policy shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

Updates to This Policy.

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated "Effective Date."

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